It's time to
engage.

Real development experiences need to engage participants and engage the real issues they face as leaders. Otherwise, why bother? We deliver powerful programs that help your people face their challenges, connect with their leadership aspiration, and engage in critical contexts.

Real development experiences need to engage participants and engage the real issues they face as leaders. Otherwise, why bother? We deliver powerful programs that help your people face their challenges, connect with their leadership aspiration, and engage in critical contexts.

Engage
People

Collaborative conversations

Companies everywhere want better leadership, but they’re not getting it. The data from every study tells a different version of the same story: organizations don’t have the leadership capability they need to grow the business or secure their future. Leadership is hard work and there’s a lot of complex and conflicting guidance out there. Your people are getting pulled in a hundred different directions. It’s no wonder they struggle.

At its core, real leadership is about two things: engaging people and engaging the real issues. If you don’t do them both, you’ll never be the leader you want to be. But exercising real leadership is hard work. It means having the tough conversations: to challenge the status quo, to challenge assumptions, to challenge ourselves and others to change. This program helps your leaders recognize what holds them back from having the challenging conversations. Then it gives them the tools they need to step up and really lead.

  • A renewed connection to their leadership aspiration
  • A deep understanding of the patterns that get in their way
  • Practical tools and techniques to engage people in challenging conversations
  • A process to effectively engage real business issues
  • An action plan to step up to their personal leadership challenge
  • A common language to spark a new conversation around leadership
  • An opportunity to target specific problems in the organizational culture
  • Real leadership behavior change that’s observable and sustainable
  • A new cadre of leaders who are ready to rise to the challenge

This program is for anyone who needs to address challenging issues in your business.  It is appropriate for both managers and high-level individual contributors. Cohort groups can be drawn from cross-functional populations or composed of intact teams.

Pre-Work: Self-paced introductory content and guided reflection exercises set the stage for learning and provide a group baseline.

1 Day Workshop: The one-day workshop explores the critical role of leadership in your organization. Then it provides your leaders with the fundamental insights and tools they need to effectively engage people in conversation about the real issues. Participants practice and apply the tools to their own live leadership challenges.

2 Day Workshop: The two-day workshop covers the fundamentals, plus key challenges leaders inevitably encounter: dealing with defensiveness, disagreement, and deadlocks on critical issues.

Application Support: Tools and job aids support participants as they practice and build new skills. Virtual follow-up sessions are available to provide peer support, elaborate on program concepts, and share lessons learned in application.

Metrics and Impact: Post-program evaluation is available to gauge behavior change, evaluate effectiveness, and capture impact stories.

Engage
Coaching

Develop people, drive performance

Companies have been trying to build coaching cultures for years. But quality conversations about performance and development are infrequent at best. In far too many cases, what passes for coaching only leaves employees demoralized and confused. A lot of the coaching guidance out there has only made matters worse by focusing on process compliance or empty mechanical tactics. As a result, performance plateaus; employee development is an afterthought, and talented young employees have one foot out the door.

The Engage Coaching program is simple and powerful. At the end of the day, coaching is about helping people make progress on real issues that impact their performance, development, and relationships. If you’re not doing that, then it’s just a hollow exercise. So, effective coaching requires the ability to truly engage people in conversations on performance and development, and then to support them through their personal process of change.

This program enables your leaders to recognize what holds them back from coaching effectively. Then it gives them the tools they need to coach at a whole new level.

  • A new perspective on the importance of coaching in their role
  • A deep understanding of the habits that blunt their coaching efforts
  • Practical tools and techniques for effective coaching conversations
  • A process to coach for behavior change over time
  • An action plan to step up to their personal coaching challenges
  • An opportunity to drive coaching activity in the field
  • A common language to reinforce new norms around coaching
  • Real coaching behavior change that’s observable and sustainable
  • Concrete gains in productivity, talent development, and employee retention

This program is for anyone who needs to coach people in your business. Many participants are managers who need to coach the employees on their teams. This program is also appropriate for people without direct reports, but with significant team or peer leadership responsibilities. Cohort groups can be drawn from cross-functional populations or composed of intact teams.

Pre-Work: Self-paced introductory content and guided reflection exercises set the stage for learning and provide a group baseline.

1 Day Workshop: The one-day workshop explores the critical role of coaching in your organization. Then it provides your coaches with the fundamental insights and tools they need to effectively engage their people around the real issues. Participants practice and apply the tools to their own live coaching challenges.

2 Day Workshop: In addition to the fundamentals, the two-day workshop challenges coaches to broaden their focus on employee development, explores their critical role as connectors to organizational resources, and underscores the value of high-quality reinforcement to sustain behavior change over time.

Application Support: Tools and job aids support participants as they practice and build new skills. Virtual follow-up sessions are available to provide peer support, elaborate on program concepts, and share lessons learned in application.

Metrics and Impact: Post-program evaluation is available to gauge behavior change, evaluate effectiveness, and capture impact stories.

Engage

Enterprise

 

Leading across the matrix

Organizations today are complex, flat, and interconnected. It’s not enough for leaders to manage within their own silos. They need to collaborate with colleagues across functions, business units, and levels. They need to engage external stakeholders like customers, suppliers, and partners. Yet, most managers struggle to lead outside their narrow formal authority. Turf wars, internal competition and poor communication are unfortunately common. The promises of customer centricity, innovation, and organizational transformation will remain unrealized unless that changes.

Engage Enterprise transforms your managers ability to lead beyond authority. That requires changing how they think about their role and the way they navigate complex issues and relationships. It means engaging people across silos and levels, to build productive working relationships. It means cutting through organizational tensions and competing priorities to get the right things done for the business.

This program helps your leaders recognize what holds them back from effectively engaging people and real issues across the enterprise. Then it gives them the tools they need to become the leaders your organization truly needs.

  • A deep understanding of the challenges of collaborating across the enterprise
  • Practical techniques to engage people through dialogue
  • A process to effectively engage real business issues
  • Tools to navigate stakeholders and organizational complexity
  • The confidence to make the real issues discussable
  • A renewed connection with their leadership aspiration
  • An action plan to step up to their personal leadership challenges
  • A common language to spark a new conversation around leadership
  • An opportunity to drive culture change around collaboration
  • Real leadership behavior change that’s observable and sustainable
  • Concrete progress on high-value business initiatives

This program is ideal for mid to senior leaders who need to lead across complex organizations. Many participants are heads of functions and units. This program is also appropriate for people who lead large-scale projects or major client engagements that cut across organizational boundaries. Cohort groups are typically drawn from cross-functional populations.

Pre-Work: Self-paced introductory content and guided reflection exercises set the stage for learning and provide a group baseline.

2 Day Workshop: This workshop explores the critical role of cross-enterprise collaboration in your organization. It provides leaders with the fundamental insights and tools they need to effectively engage people around the real issues facing the business. Participants build their skills to navigate complex issues and stakeholder groups through applied practice on their current business challenges.

Application Support: Tools and job aids support participants as they practice and build new skills. Virtual follow-up sessions are available to provide peer support, elaborate on program concepts, and share lessons learned in application.

Metrics and Impact: Post-program evaluation is available to gauge behavior change, evaluate effectiveness, and capture impact stories.

Engage
Executive

Senior teams, leading together

The myth of the perfect leader at the top has been busted. Most organizations today know they need teams of senior leaders who bring different perspectives and expertise to strategic decisions. Yet these executive teams are often dysfunctional, and the costs to the business are high. Critical decisions get stalled in the elusive search for consensus. Teams get sucked into lower-level operational detail, while critical strategic issues aren’t really discussed. Strategic alignment gets lip-service, while underlying tensions and conflicting priorities go unaddressed.

Senior teams need to make sure the real strategic issues are being discussed and addressed. They need to move from being teams in name only, to being real leadership teams with a shared purpose and shared norms. They need to get past historical baggage and engage with the issues of today. They need to carry a united message to the rest of the organization about key decisions and strategic direction.

This program helps senior teams get to the heart of these dynamics. We help them acknowledge and address the negative patterns they are stuck in. We give them simple but powerful tools to advance critical business conversations. We help them make the shift from a group of functional leaders who hold occasional meetings, to a true leadership team.

  • A deep understanding of the patterns that stall their progress
  • Practical tools and techniques for effective team discussions
  • A process to keep the team on track through complex decisions
  • New commitments to each other as members of a leadership team
  • A plan to change team norms and processes
  • Leadership culture change that starts at the top
  • A new level of speed and effectiveness in strategic decision making
  • Progress on critical organizational issues that have stalled

This program is for senior teams with significant strategic oversight and decision-making authority. Cohort groups must be composed of intact, or newly-formed, leadership teams.

Pre-Work: Self-paced introductory content and guided reflection exercises set the stage for learning and provide a group baseline.

1 Day Workshop: This one-day workshop explores the challenges for senior teams. It gives your leaders the fundamental insights and tools they need to effectively engage each other around the real issues. The session provides a facilitated process to get unstuck on key issues on the team agenda.

Application Support: Tools and job aids support participants as they practice and build new skills. Virtual follow-up sessions are available to provide peer support, elaborate on program concepts, and share lessons learned in application.

Metrics and Impact: Post-program evaluation is available to gauge behavior change, evaluate effectiveness, and capture impact stories.

Engage

Change

 

Transformation, not just talk

Companies everywhere want transformation, but they’re not getting it. For decades, the numbers haven’t really changed: most strategic initiatives don’t meet their original goals. There’s a lot of talk about change, but not much actual transformation. Leading major change is hard work and there’s a lot of vague and conflicting guidance out there. It’s no wonder corporate history is littered with failed projects and wasted investments. You need to get past the platitudes and simplistic process prescriptions.

Classic approaches to change emphasized the role of the leader in having a vision, planning the change, and driving it down in the organization. This model of leadership may have worked for well-defined change initiatives driven from the top, where the leader had authority over all the people and resources needed to execute the change. In today’s organizations, it rarely works like that anymore:

  • The scope of change is not limited to well-defined initiatives. Leaders are being asked to drive transformational change at exponentially greater scale and complexity.
  • Change is no longer characterized by short periods of transition between long steady-states. Leaders are coping with continuous waves of change as the business adjusts to fast-moving market conditions and adapts to meet client needs.
  • Change is no longer about driving a single vision down from the top. Leaders need to pull insights up from the frontline, and in from across the enterprise, to form a true picture of the change needed and how to achieve it.

Real change leadership is about two things: engaging people and engaging the real issues to move the business forward. If you don’t do them both, you’ll never achieve real transformation. That means framing and communicating change in a new way. It means engaging people across multiple levels in the change effort. However, there are powerful human drives hold us back and undermine our efforts to lead change. If we don’t understand those patterns and shift our approach, we’re doomed to repeat the cycle.

This program will enable your leaders recognize what holds them back from driving change. We help them rethink their role as change leaders. Then we provide them with simple tools to begin leading change in a new way.

  • A deep understanding of the challenges of change
  • Common misconceptions about change leadership debunked
  • Simple tools to challenge legacy practices
  • Powerful techniques to connect people with a new narrative
  • A new vision for themselves as transformational leaders
  • A personal strategy to engage the organization in the change work
  • A common language to spark a new conversation on change
  • Real leadership behavior change that’s observable and sustainable
  • Concrete progress on high-value change initiatives
  • A cadre of leaders who can drive organizational transformation

This program is for anyone in your organization with a key role in driving major change – not just a few executives at the top. It is designed for mid-level leaders and above who face transformational challenges. Cohort groups are typically drawn from cross-functional populations and may be organized to bring together key stakeholders in specific enterprise initiatives.

Pre-Work: Self-paced introductory content and guided reflection exercises set the stage for learning and provide a group baseline.

2 Day Workshop: This workshop explores the critical role of leaders in driving transformation. They confront the traps and organizational patterns that blunt change efforts. The workshop provides leaders with the fundamental insights and tools they need to effectively engage people around the real issues at the heart of change. Participants build their skills to confront resistance to change and build support for transformation with powerful stories.

Application Support: Tools and job aids support participants as they practice and build new skills. Virtual follow-up sessions are available to provide peer support, elaborate on program concepts, and share lessons learned in application.

Metrics and Impact: Post-program evaluation is available to gauge behavior change, evaluate effectiveness, and capture impact stories.

Engage
Sales

Redefine relationships, impact results

Sales has changed a lot in the last couple decades. Buyers today have access to more information than ever and have become more sophisticated in their purchasing processes. Sales organizations, that were once the wild wild west, have also become more sophisticated and standardized. Now even the smallest start-up has a CRM, sales playbook, and detailed metrics. Everybody is talking about social sales, provocative selling, and account-based marketing.

But some things about sales will never change. Selling will always be about building customer relationships that impact business results and generate value for both sides. Building those relationships isn’t about tinkering endlessly with your formal sales process. It’s about what happens inside every interaction customers have with your company. Are your client-facing people having the right conversations with your clients? And is the quality of those business discussions where you need it to be?

This program helps your people recognize what holds them back from having the effective sales conversations. Then it gives them the tools they need to build strong client relationships.

  • A renewed perspective on the critical value of sales interactions
  • A deep understanding of the patterns that get in their way
  • Practical tools and techniques to engage customers in productive conversation
  • A process to effectively engage clients’ real business issues
  • An action plan to redefine targeted relationships
  • A common language to identify bad habits in customer interactions
  • An opportunity to drive effective sales conversations
  • Real sales behavior change that’s observable and sustainable
  • A new cadre of sellers who are ready to build high-value client relationships

This program is for anyone in your organizations who needs to engage customers to drive sales results. It is appropriate for field sales, inside sales, account managers, and customer success professionals. Cohort groups can be role-based or composed of cross-functional sales teams.

Pre-Work: Self-paced introductory content and guided reflection exercises set the stage for learning and provide a group baseline.

1 Day Workshop: The one-day workshop explores the critical role of sales interactions and how they go wrong. Then it provides your sellers with the fundamental insights and tools they need to effectively engage customers in conversation about the real issues. Participants practice and apply the tools to their own live client challenges.

2 Day Workshop: The two-day workshop covers the fundamentals, plus key challenges sellers inevitably encounter: dealing with objections, service recovery, and managing client expectations.

Application Support: Tools and job aids support participants as they practice and build new skills. Virtual follow-up sessions are available to provide peer support, elaborate on program concepts, and share lessons learned in application.

Metrics and Impact: Post-program evaluation is available to gauge behavior change, evaluate effectiveness, and capture impact stories.

Are you ready to engage?

Are you ready to engage?